Contact options
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
Telephone
Car buying, selling and shopping
Auto Finance is a different department; do not use customer-relations numbers for payment or loan support.
US · Monday–Saturday, 9 a.m.–9 p.m.; Sunday, 11 a.m.–10 p.m. local time
Source: carmax.comSource checked Sep 26, 2026
Before you contact CarMax
CarMax lists a phone contact for customer Relations. Check the source for the relevant location and any hours before calling.
- Ask the operator how to document a missed connection.
- Find the operator on your ticket or agreement.
- Keep the original ticket reference.
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